FAQ
Below are some of our most frequently asked questions.
PRODUCTION
Is your jewellery made to order?
Yes, our jewellery is made to order in our Parisian atelier.
However, we do have some items available in-stock, so please refer to the product description of the item for the estimated production time.
Is appointment necessary to come see an engagement or wedding ring?
We would like your experience to be perfect, that is why the appointment is mandatory. Please Book an appointment, or email our diamond specialists via info@gdparis.com to schedule an in-store appointment or to start the process online.
REPAIRS
Do your items come with a warranty?
All Galeries du Diamant jewellery come with a one year warranty from the purchase date, covering all manufacturing faults. Proof of purchase must be provided.
Please note, manufacturing faults do not include damage or wear and tear, broken chain, cracked or broken stones, or bending of rings or earrings.
My item is broken. Can you fix it?
Our talented studio team can repair almost all pieces back to their original state.
Please contact us via info@gdparis.com advising us (with photos) of what you need repaired. We will advise you to send the piece/s back to us, where it will be passed onto our studio team for their assessment.
Once assessed, we will be able to provide you with a description of the repair, including a quote. Repairs can take approximately 7 to 10 business days. Please note, postage to and from the studio is to be paid by the customer.
Do you offer a cleaning service?
Yes, please drop your items into our boutique, or contact us via info@gdparis.com to organize a cleaning service.
If styles can be cleaned by our team in-store, this service is complimentary. If styles need polishing, re-plating or extra cleaning, there will be a fee for this.
ORIGIN OF DIAMONDS
Do you use diamonds and precious stones that are genuine and ethically sourced?
Yes, we do. All of our diamonds and precious stones are sourced by our Gemologist from their trusted and established dealers. For diamonds, we work with accredited suppliers that use the Kimberley Process.
Do you use only natural or also lab grown diamonds?
We provide both natural and lab grown diamonds as per our customer’s express request. Please contact us via info@gdparis.com if you wish us to select lab grown diamonds for you.
Are your diamonds certified?
At Galeries du Diamant we only use certified (GIA, HRD) diamonds for sizes 0.30ct and over.
ORDERS & DISPATCH
How long will it take to receive my order?
Each of our pieces are crafted to order. In the product description for each style, we provide an estimated production time, or will advise if an item is available for immediate dispatch.
Made to Measure Rings Collection ships within 30 business days.
Ready to Ship rings and jewellery are dispatched the next business day.
I need my order urgently. Can you get it to me sooner?
Although we cannot make any guarantees, if you need your order urgently, please contact our team via info@gdparis.com and we will do our best to fulfil your order as soon as possible.
Can I change my order details after it has been placed?
If your order hasn’t been dispatched yet, we are able to amend your personal details, such as your shipping address.
If you are needing to alter the contents of your order in any way, such as changing size, or adding products please contact us via info@gdparis.com as soon as possible.
I didn’t receive an order confirmation and/or tracking information. What should I do? Firstly, please check your spam/junk mail folders, as sometimes our order confirmations can appear there.
Otherwise, please ensure the contact information you gave us is up-to-date and correct.
Once checked, please email us via info@gdparis.com and we will be able to assist you and confirm your order.
DIAMOND CONCIERGE SERVICES
What service can I expect from Diamond Concierge?
Please feel free to ask anything to make your proposal go as smoothly as possible, we will do our best to assist. For example: you are coming to Paris to ask your partner’s hand. We will be happy to help you find the perfect location, share our contacts of photographers and videographers to capture the unique moment and deliver the ring to your hotel room.
How fast can I get my ring delivered by Diamond Concierge?
We offer free same day delivery for all orders in Paris. To schedule your complimentary delivery please contact our customer service team at info@gdparis.com.
BESPOKE DIAMOND JEWELLERY DESIGNS AND ORDERING
Can I have an engagement ring or other jewellery custom designed and made?
Absolutely, we make lots of different custom pieces for our clients. Our expert gemmologist can select any kind of diamonds, gemstones or lab grown diamonds for you.
Get in touch via info@gdparis.com to find out more about our bespoke work.
How long does it take to order and receive my ring?
Our production time for bespoke designs depends on the complexity of the piece and takes approximately 4-8 weeks. Please contact us via info@gdparis.com to start the process.
When is payment of bespoke orders due?
We require a 30% deposit to begin production, with the remaining balance due on completion of the ring or piece of jewellery.
How will my custom order be shipped?
We send all of our pieces via a fully insured express courier service, that delivers to most locations across the globe.